Thank you so much for your order at SARANGHAE!

Shipping is handled by our logistics partner. Standard shipping typically takes 1-3 business days . The tracking number will be available once your package has shipped and you have received the confirmation email.

Please note that these delivery times are estimates and not a guarantee. Deliveries are not made on public holidays or Sundays , and unforeseen delays beyond our control may occasionally occur.

If you don't find our email in your inbox, please also check your spam folder.

Thank you for trusting SARANGHAE!

Great news! We offer one of the lowest thresholds for free shipping. Orders over €80 qualify for free shipping.

If your mailbox is publicly accessible or you've had previous experiences with lost packages, we strongly recommend selecting the collection point delivery option for added security. This way, you can collect your order in person at the selected location and reduce the risk of delivery issues.

⚠️ Important: If your order is returned to our warehouse in Barcelona for reasons beyond our control (for example, if the address provided is incorrect or the recipient cannot be located), we will not be able to cover the costs of reshipping. To avoid these issues, please carefully verify your address and contact information before completing your purchase.

If you have recently moved, make sure your change of address is up to date with the postal service and inform your local post office if necessary.

Yes, we ship to the Canary Islands. However, there are some important considerations to keep in mind. Shipping may take slightly longer than to the mainland, as the logistics process is less automated.

In order to properly process your shipment, you must leave your NIE number in the "Add a note to your order" field on the cart page. This information is required for customs clearance.

Please note that orders shipped to the Canary Islands may be subject to local customs procedures and fees , which must be borne by the recipient. However, in most cases, we are able to avoid these additional costs.

We are committed to keeping you informed throughout the entire shipping process so that you receive your order without any issues.

We ship all our products directly from our warehouse in Barcelona, ​​Spain .

We currently accept the following payment methods:

- Credit card (Visa, Mastercard, American Express)

- PayPal

- Klarna

- Multibank

- Apple Pay

- Google Pay

Yes, at SARANGHAE we are committed to offering only 100% authentic products. We work directly with the manufacturing brands or through legitimate and trusted distributors in Korea. This way, we ensure that our customers always receive authentic, high-quality products, directly from Korea, when purchasing from SARANGHAE .

Your satisfaction and confidence in the authenticity of our products are our top priority. If you have any questions because the product packaging differs from the images shown, please do not hesitate to contact us . This often happens because the product photo shows an older version and you have already received the latest presentation of the packaging.

Yes, at SARANGHAE you can trust that all of our products are cruelty-free . In South Korea , where our products are manufactured, a law came into effect in 2016 requiring all cosmetic brands to completely eliminate animal testing by 2018. We make sure to adhere to these ethical standards.

However, it is important to note that not all of our products are vegan , as some may contain ingredients of animal origin. If you want to know more about the difference between cruelty-free and vegan products, we recommend reading our blog article on this topic, where you will find detailed information.

Yes, we attach great importance to our packaging being eco-friendly and as minimalist as possible. Our commitment to sustainability is reflected in the following aspects:

Our shipping boxes are made entirely of cardboard and are 100% recyclable.

Minimal labeling and printing to reduce the use of unnecessary ink and materials.

Instead of polystyrene, we use biodegradable filling materials made from corn , which are not only environmentally friendly, but also easily dissolve in water.

With these measures, we contribute to reducing the ecological footprint of our company and help our customers make more sustainable decisions.

We are always open to product recommendations and requests, so feel free to email us at info@saranghae.com .

However, some brands may be very selective or not currently partner with stores in Europe. If this is the case, we will keep an eye out and add these products to our catalog as soon as the brands change their policies and begin working with European retailers.

We fully understand your frustration and we do our best to avoid such situations in the future. We recommend that you enter your email address in the "Notify me when available" option on the product page. This way, you will automatically receive an email as soon as the product is back in stock.

If you wish to modify or cancel your order after placing it, please contact us as soon as possible at info@saranghae.com . We will do our best to accommodate your request and adjust the order accordingly.

However, if the order has already been shipped, unfortunately we will not be able to make changes or cancellations.

No problem! We send invoices by email only , and our packages do not include prices .

Yes, our Saranghae website is operational year-round. However, please remember that there is a team working behind the scenes. Our customer service team typically responds within 24 hours , Monday through Friday .

We ship all our products directly from our warehouse in Barcelona, ​​Spain .

Thank you so much for your order at SARANGHAE!

Shipping is handled by our logistics partner. Standard shipping typically takes 1-3 business days . The tracking number will be available once your package has shipped and you have received the confirmation email.

Please note that these delivery times are estimates and not a guarantee. Deliveries are not made on public holidays or Sundays , and unforeseen delays beyond our control may occasionally occur.

If you don't find our email in your inbox, please also check your spam folder.

Thank you for trusting SARANGHAE!

Yes, we ship to the Canary Islands. However, there are some important considerations to keep in mind. Shipping may take slightly longer than to the mainland, as the logistics process is less automated.

In order to properly process your shipment, you must leave your NIE number in the "Add a note to your order" field on the cart page. This information is required for customs clearance.

Please note that orders shipped to the Canary Islands may be subject to local customs procedures and fees , which must be borne by the recipient. However, in most cases, we are able to avoid these additional costs.

We are committed to keeping you informed throughout the entire shipping process so that you receive your order without any issues.

Your package's tracking number is located in the shipping confirmation email you'll receive. If you can't find it, please also check your spam folder, as both the order and shipping confirmations may be located there.

With the tracking number you receive, you can check the status of your package online at any time.

Great news! We offer one of the lowest thresholds for free shipping. Orders over €80 qualify for free shipping.

If your mailbox is publicly accessible or you've had previous experiences with lost packages, we strongly recommend selecting the collection point delivery option for added security. This way, you can collect your order in person at the selected location and reduce the risk of delivery issues.

⚠️ Important: If your order is returned to our warehouse in Barcelona for reasons beyond our control (for example, if the address provided is incorrect or the recipient cannot be located), we will not be able to cover the costs of reshipping. To avoid these issues, please carefully verify your address and contact information before completing your purchase.

If you have recently moved, make sure your change of address is up to date with the postal service and inform your local post office if necessary.

We are sorry to hear that you are in this situation. First of all, we recommend that you ask your neighbors if they have by any chance received your package. If they have not received the package either, it is possible that it has been stolen.

If you suspect that your package has been stolen, you can file a report at your local police station and, with the proof, contact your home insurance company .

Unfortunately, SARANGHAE is not responsible for lost or stolen packages. To avoid these incidents, we recommend choosing the signature-only shipping option so that your order arrives safely.

Simply enter your discount code in the "Gift Card" or "Discount Code" field during checkout and click "Apply." The discount will automatically be subtracted from your cart total.

Please note that only one discount code can be used per order and cannot be combined with other promotions or offers. However, discount codes can be combined with eGift Cards and store credits .

E-gift cards are sent via email to you or your friend and are not physical items. We recommend entering your own email address so you can forward the gift card to your friend with a personalized message or print it after receiving it.

If e-gift cards are not yet available for online purchase, please email us at info@saranghae.com .

Simply enter the gift card code during checkout in the "Gutschein" or "Discount code" field and click "Apply" . The gift card value will automatically be deducted from your cart total.

Do you have multiple gift cards? Great! You can enter multiple codes one by one .

Bonus: You can also combine gift cards with a discount code .

Don't worry! Invoices are sent by email only , and prices are not included in the packages we send.

Product returns, cancellations, and exchanges are possible. We accept unused and unopened items within 14 days . We only refund the product value ; original shipping and return shipping costs are non-refundable. The refund will be issued once we have received and inspected the item to verify its condition.

If you notice an error right after placing your order or wish to cancel an item, please contact us immediately by email ( info@saranghae.com ) to make the necessary adjustments, as long as the order has not yet been shipped.

Products that have already been shipped but are unopened can be exchanged, but the return and reshipping costs will be your responsibility .

Oh no, we're really sorry to hear this! If you've received an item that was damaged during shipping, has a defect, or doesn't match the product description on our website, we'll gladly offer you a free replacement or refund your money.

Please send us an email to info@saranghae.com with a photo of the damaged or incorrect item. We will take care of it immediately and assist you in any way we can.

Note: If you're unsure because the product packaging differs from the images, don't worry. This is often because the product photo shows an older version , and you've already received the latest packaging. If you still have questions, please don't hesitate to contact us . :)