Returns and Refunds Policy
Thank you for visiting SARANGHAE!
Our mission is to bring you the best K-Beauty products and provide an excellent shopping experience. To achieve this, we show you entertaining content and collect data (which we only use when we have an adequate legal basis to do so). Please continue reading to understand what information we collect, how we use it, and what choices you have.
SECTION 1 - HOW WE COLLECT INFORMATION?
When you visit SARANGHAE.es, we automatically collect certain information about your device, including data about your web browser, your IP address, your time zone, and some cookies installed on your device. Additionally, as you browse SARANGHAE.es, we collect information about the pages or products you view, the web pages or search terms that referred you to our site, and how you interact with our website.
1.1 Technical Information
Device Information
Device information includes device type, operating system, settings, unique device identifiers, and crash data that help us understand when something isn't working. The amount of information we collect depends on the type of device and its settings. For example, the available information varies if you use a Mac, a PC, an iPhone, or an Android phone. For more details on the information your device provides to us, please review the privacy policies of your device manufacturer or software provider.
Cookies
"Cookies" are files stored on your device or computer, usually containing an anonymous unique identifier. We use cookies to, for example, save your language preferences or settings so you don't have to set them on every visit to the page.
Below is a list of cookies we use. We've provided them so you can decide if you want to opt out of using them.
- _session_id: Unique token, session. Allows Shopify to store information about your session (referrer, landing page, etc.).
- _shopify_visit: No data stored, lasts 30 minutes after last visit, used internally by our provider to record the number of visits.
- _shopify_uniq: No data stored, expires the next day at midnight (relative to the visitor), counts visits to the store by a single customer.
- Cart: Unique token, stores information about the contents of your cart for 2 weeks.
- secure_session_id: Unique token, session.
- storefront_digest: Unique token, permanent. If the store has a password, it is used to determine if the visitor has access.
Social Plugins
When you visit pages of our website that contain a Facebook, Google+, Twitter, or Pinterest plugin (marked with the provider's logo), your browser establishes a direct connection with the servers of these providers. The content of the plugin is transferred directly to your browser from its origin page and integrated into our website. This allows the provider to know that you have visited our site. If you are logged into their platform, they can associate your visit with your profile.
If you do not want the provider to collect data about you, you should log out before visiting our website. Even if you are logged out, providers may collect data anonymously and place cookies.
Please refer to the privacy policies of these providers:
- Facebook Ireland Ltd. or Facebook Inc.: https://www.facebook.com/policy.php
- Google Inc.: https://policies.google.com/privacy
- Twitter Inc.: https://twitter.com/en/privacy
- Pinterest: https://policy.pinterest.com/en/privacy-policy
Web Beacons, Tags and Pixels
Web Beacons (tracking pixels) are electronic files used to collect information about how you browse our site. These small graphics, also known as "internet tags" or "clear GIFs", are included on web pages and in emails. They are used in conjunction with cookies for various purposes, such as counting visits to our site, analyzing how users navigate it, counting content views, and displaying online advertising to you, both within and outside of our service.
Tracking URLs
In some of our email communications, we use tracking URLs that are linked to content on our pages. If you click on one of these URLs, you will pass through a separate web server before arriving at the destination page on our site. We track this click data to understand interest in certain topics and measure the effectiveness of our customer communication. If you do not wish to be tracked in this way, please avoid clicking on text or graphic links in the emails you receive.
1.2 Personal Information
If you register for an account, subscribe to our newsletter, or make a purchase on the site, we collect certain personal data, such as your name, billing address, shipping address, payment information, email address, and phone number. We refer to this data as "order information". If you purchase something for someone else, we also collect their shipping and contact information.
Tracking
Please note that we do not alter our data collection practices if we receive a "Do Not Track" signal from your browser.
SECTION 2 - HOW WE USE THE INFORMATION?
We use the information we collect to offer you the best possible service. The order data we collect is generally used to process orders placed through the site (including managing your payments, organizing shipping and delivery of invoices and/or order confirmations). Additionally, we use this data to:
- Identify you when using the page and process your transactions.
- Communicate with you, review orders for risk or fraud.
- Send information or advertising about our products or services according to your preferences.
- Send you updates and newsletters via email.
Device data is used to help detect fraud risks and improve and optimize our page (for example, by analyzing how customers interact with our site).
SECTION 3 - DATA STORAGE AND DISCLOSURE
When you place an order through the website, we will retain your order information for our records unless you ask us to delete such information.
We may disclose your personal information if we are legally required to do so or if you have violated our terms of use.
SECTION 4 - TRACKING
Please note that we do not change our data collection and use practices on the website if we receive a "Do Not Track" signal from your browser.
SECTION 5 – THIRD PARTIES
Our business is hosted by Shopify Inc.. They provide us with the e-commerce platform that allows us to sell our products and services.
Your information is stored on Shopify's databases and the general Shopify application, on a secure server behind a firewall. For more details on Shopify's privacy policies, please visit https://www.shopify.com/legal/privacy.
We engage third parties and individuals to perform services on our behalf (e.g., software maintenance, ad server technologies, email service providers, delivery services, database management, web analytics, payment processing, and other services). These third parties have access to your information to perform these tasks on our behalf, and we expressly prohibit them from using or disclosing your information for other purposes, unless legally required. We may allow our service providers to use aggregated information, which does not identify you, or anonymized data for other purposes.
In general, the third-party service providers we use will only collect, use, and disclose your information to the extent necessary to perform the services we have contracted them for.
Certain third-party service providers, such as payment gateways and other transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
We recommend reading the privacy policies of these providers so you can understand how your personal data will be handled by them.
Specifically, please note that certain providers are located in other jurisdictions or have facilities in a jurisdiction different from yours or ours. If you decide to proceed with a transaction that involves the services of a third party, your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.
For example, if you are in Spain and your transaction is processed by a payment gateway located in the United States, your personal information could be disclosed according to the legislation of the U.S., including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s terms of service.
PAYMENTS
PAYPAL
We use PayPal as one of our selected payment service providers on our website. If you choose to purchase a product on our site and select PayPal as your payment method, we must share your data with PayPal.
https://www.paypal.com/es/webapps/mpp/ua/privacy-full
STRIPE
We process debit and credit card payments through Stripe, Inc, a global payment provider. If you choose to purchase a product on our site and select Stripe as your payment method, we must share your data with Stripe.
https://stripe.com/es/privacy
SOFORT KLARNA
We process electronic payments through Sofort GmbH, part of Klarna Bank AB, the Klarna group. If you choose to purchase a product on our site and select SOFORT as your payment method, we must share your data with Sofort GmbH.
https://www.sofort.com/integrationCenter-eng-DE/integration/datenschutz.html
ADVERTISING AND ANALYTICS
GOOGLE ADWORDS
Our website uses the online advertising service Google AdWords, a service provided by Google Inc. in the USA. If you reach our website through a Google ad, Google AdWords places a cookie in your browser, which allows us to create statistics about the use of our website (e.g., the number of registrations and/or first purchases made through a specific AdWords ad).
For more information on conversion tracking, especially how to prevent Google from collecting data with the cookie it places, please refer to the following link:
http://services.google.com/sitestats/es.html
Our website uses the online advertising service Facebook Ads, a service provided by Facebook Ireland Ltd. and its conversion tracking functions. If you reach our website through an ad on Facebook, Facebook Ads places a cookie in your browser, which allows us to create statistics about the use of our website (e.g., the number of registrations and/or first purchases made through a specific Facebook ad).
We may also display ads with a data file called "Custom Audiences", which you can select if you have visited our website. For more information on conversion tracking and how to prevent Facebook from collecting data through the cookie it places, please refer to this link:
https://www.facebook.com/help/336858938174917
GOOGLE ANALYTICS
Our website uses the online advertising service Google Analytics, provided by Google Inc. in the U.S. If you reach our website through a Google ad, Google Analytics places a cookie in your browser, which allows us to create statistics about the use of our website (e.g., the number of registrations and/or first purchases made through a specific AdWords ad).
For more information on conversion tracking, especially on how to prevent Google from collecting data with the cookie it places, please refer to the following link:
http://services.google.com/sitestats/es.html
Our website uses the online advertising service Facebook Ads, provided by Facebook Ireland Ltd. and its conversion tracking functions. If you reach our website through an ad on Facebook, Facebook Ads places a cookie in your browser, which allows us to create statistics about the use of our website (e.g., the number of registrations and/or first purchases made through a specific Facebook ad).
We may also display ads with a data file called "Custom Audiences", which you can select if you have visited our website. For more information on conversion tracking and how to prevent Facebook from collecting data through the cookie it places, please refer to this link:
https://www.facebook.com/help/336858938174917
GOOGLE ANALYTICS
Our business uses Google Analytics to help us understand how people use SARANGHAE and to improve it and provide relevant information to users. To do this, Google collects statistical and anonymized data on the use of our website and applications through cookies and usage data.
Read the Google Analytics privacy policy.
FACEBOOK ADS CONVERSION TRACKING
Our business uses Facebook Ads Conversion Tracking to help us understand how people use SARANGHAE, improve it, and provide relevant information to users. To do this, Facebook collects anonymized statistical data on the use of our website and applications through cookies and usage data.
APPS AND MARKETING
The Shopify platform allows us to connect our stores with third-party applications to change the functionality of our store or add new features, improving the user experience.
CONTENT COMMENTS
Comment services allow users to post their comments on the content of this website (e.g., product reviews). If a user provides an email address, it may be used to send notifications about new comments on that content. Users are responsible for the content of their own comments.
If a third-party comment service is installed, it could still collect web traffic data for the pages where the service is installed, even if users do not interact with it. If a comment is left on the page, the user's name and email are required. SARANGHAE uses a third-party review application called Yotpo or Judge.me.
https://www.yotpo.com/privacy-policy/
https://judge.me/privacy
AVAILABILITY NOTIFICATIONS
If an item is out of stock, you can enter your email address in the corresponding field on the product page to receive a notification when it becomes available again. Collected data: email address. SARANGHAE uses a third-party application: http://www.shopapps.in/
CHAT AND INSTANT MESSAGES
We use the third-party application CHATRA to allow you to chat with us during our presence or send us messages. To do this, you will need to leave your email address and name so that we can contact you. When you use the chat, the following data will be collected: email address and name (if you fill out the form), registration date, and other data according to their privacy policy.
https://chatra.io/privacy-policy/
ADD TO WISH LIST
If you add an item to your wishlist and it is linked to your SARANGHAE account, it will be saved and the information will be shared with the third-party application: https://swym.it/. If it is not linked to your account, only the registration date will be transmitted.
https://swym.it/privacy/
NEWSLETTER SUBSCRIPTION
By subscribing to our mailing list or newsletter, your email address will be added to our contact list to receive commercial or advertising messages about SARANGHAE. Your email address may also be added to this list if you register on our website or after making a purchase. Personal data collected: email address, first name, last name, and usage data. SARANGHAE uses a third-party email automation platform called Klaviyo.
https://www.klaviyo.com/privacy
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
When you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – CONSENT AND AGE OF CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
By using this site, you represent that you are at least the age of majority in your place of residence or that you have given us your consent to allow any of your minor dependents to use this site. We do not knowingly collect data from individuals who have not reached the minimum legal age to use our website.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. We recommend reviewing it regularly. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you through our site.
SECTION 9 – YOUR RIGHTS
Our goal is to offer you clear and easy options regarding your information. If you have an account with SARANGHAE, you can edit your profile information at any time. You can also close your account at any time, just as you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information below.
SECTION 10 - QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at info@saranghae.com.
Effective date: January 26, 2025
Barcelona, Spain